Accessibility Statement

Last Updated: July 2026

Our Commitment

Retail Intelligence is committed to ensuring that our website, corporate.esm-omni.com, is accessible to the widest possible audience, regardless of technology or ability. We believe that access to information and services on the web should be equitable and inclusive.

We actively work to increase the accessibility and usability of our website and in doing so adhere to many of the available standards and guidelines.

Conformance Standards

This site targets conformance with the Web Content Accessibility Guidelines (WCAG) 2.1, published by the World Wide Web Consortium (W3C). WCAG 2.1 defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Our target is Level AA conformance.

WCAG 2.1 Level AA requires, among other things, that content be:

• Perceivable — Information and user interface components must be presentable to users in ways they can perceive, including text alternatives for non-text content, sufficient color contrast, and adaptable layouts.
• Operable — User interface components and navigation must be operable via keyboard, with sufficient time to read and use content, and without causing seizures or physical reactions.
• Understandable — Information and the operation of the user interface must be understandable, with readable text and predictable behavior.
• Robust — Content must be robust enough to be interpreted by a wide variety of user agents, including assistive technologies.

Measures We Have Taken

Retail Intelligence takes the following measures to ensure accessibility:

• Include accessibility as part of our website design and development process
• Use semantic HTML5 elements to provide meaningful structure
• Ensure all images have descriptive alternative text attributes
• Maintain color contrast ratios that meet or exceed WCAG 2.1 AA minimums (4.5:1 for normal text, 3:1 for large text)
• Provide visible focus indicators for keyboard navigation
• Ensure all interactive elements are reachable and operable via keyboard
• Use ARIA landmarks and labels to improve screen reader navigation
• Avoid content that flashes more than three times per second
• Provide form labels associated with their respective controls
• Ensure error messages are descriptive and identify the affected field
• Use a responsive layout that adapts to different screen sizes and zoom levels

Conformance Status

We assess the accessibility of this site against WCAG 2.1 Level AA. The current conformance status of key areas is as follows:

Known Limitations

Despite our best efforts, there may be some areas of the site that do not yet fully meet all WCAG 2.1 Level AA criteria. We are aware of the following limitations and are actively working to address them:

• Embedded third-party widgets: Some scheduling or chat tools embedded on the site may have accessibility limitations beyond our direct control. We are evaluating alternatives and working with vendors to improve their products.
• PDF documents: Any PDF files linked from this site may not fully conform to PDF accessibility standards. We are in the process of auditing and remediating these documents or providing accessible alternatives.
• Legacy browser support: Some advanced CSS layout features used for visual design may degrade in very old browsers, though core content and functionality remain accessible.

If you encounter a specific issue not listed here, please use our feedback mechanism below to let us know.

Technologies Used

This website relies on the following technologies for conformance:

• HTML5 (semantic markup)
• CSS3 (responsive layout, visual styling)
• JavaScript (form validation, interactive UI enhancements)
• WAI-ARIA (Accessible Rich Internet Applications) attributes where appropriate

The following assistive technologies were considered during design and development:

• Screen readers: NVDA (Windows), VoiceOver (macOS/iOS), TalkBack (Android)
• Keyboard-only navigation
• Browser zoom up to 400%
• High-contrast operating system modes
• Voice recognition software (e.g., Dragon NaturallySpeaking)

Testing Approach

We test our website's accessibility using a combination of automated tools and manual review:

• Automated scanning tools to identify common WCAG failures
• Manual keyboard navigation testing across all page types
• Screen reader testing with VoiceOver on macOS/iOS
• Color contrast analysis for all text and UI elements
• Structural review of heading hierarchy and landmark regions
• Form validation and error state testing

We conduct accessibility reviews whenever significant new content or features are added to the site.

Report an Accessibility Issue

We welcome your feedback on the accessibility of this website. If you experience any difficulty accessing content or using any feature, please let us know. We will respond to accessibility feedback within 5 business days and aim to resolve identified issues within a reasonable timeframe.

You can also reach us directly at support@esm-omni.com with the subject line "Accessibility Feedback."

Formal Complaints

If you are not satisfied with our response to your accessibility feedback, you may contact the relevant national authority or ombudsman in your jurisdiction. In the United States, the Department of Justice Civil Rights Division enforces accessibility requirements under Title III of the Americans with Disabilities Act (ADA) for places of public accommodation, which may include websites. You may reach the DOJ ADA Information Line at 1-800-514-0301.

We are sincerely committed to accessibility and view every piece of feedback as an opportunity to improve. We appreciate your patience and assistance in helping us make our site better for everyone.