Summary: We collect only the information you choose to provide. We do not sell your personal information. We use it only to respond to your inquiries and operate this website.
This Privacy Policy describes how Retail Intelligence ("Retail Intelligence," "we," "our," or "us") collects, uses, and handles personal information in connection with the website located at corporate.esm-omni.com and any associated pages or subdomains (collectively, the "Site").
By accessing or using the Site, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with its terms, please discontinue use of the Site.
Retail Intelligence is a retail growth advisory firm headquartered in Bentonville, Arkansas, USA. Our services are directed at business-to-business ("B2B") clients, and this Site is intended for business professionals, brand partners, and potential clients.
We collect personal information that you voluntarily provide when you:
The types of information collected may include: first and last name, business email address, company name, job title, phone number, annual revenue range, and any details you choose to include in a message field.
When you visit the Site, certain technical information may be collected automatically through standard web server logs and analytics technologies, including:
This information is used in aggregate to understand how our Site is used and to improve the experience. It is not used to identify individual visitors without additional information.
We do not collect payment card numbers, bank account information, Social Security numbers, or other sensitive financial or government-issued identification on this Site.
We use the information we collect for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Responding to your inquiry or request | Contractual necessity / Legitimate interest |
| Scheduling and conducting strategy calls or audits | Contractual necessity |
| Sending you information about services you requested | Consent / Legitimate interest |
| Operating, maintaining, and improving the Site | Legitimate interest |
| Complying with legal obligations | Legal obligation |
| Preventing fraud or unauthorized access | Legitimate interest / Legal obligation |
We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects.
We communicate with you by email and/or SMS text message only with your express opt-in consent, provided by checking the corresponding consent box on our contact form or by otherwise providing written consent. All communications are direct, one-to-one business correspondence about your inquiry and services you request — we do not operate marketing mailing lists, and we never sell your contact information.
By opting in to text messages from Retail Intelligence, you agree to receive SMS messages at the phone number you provide, regarding your inquiry, scheduling, and services you have requested. The following terms apply:
By opting in to email, you agree to receive email from Retail Intelligence regarding your inquiry, scheduling, proposals, and services you have requested. We do not add you to newsletters or bulk mailing lists, and we do not share or sell your email address to third parties for their marketing purposes. You may opt out at any time by replying to any email, or by emailing support@esm-omni.com with the subject "Unsubscribe." We will process opt-out requests promptly, and in all cases within 10 business days.
You may revoke email or SMS consent at any time using the methods above. Revoking consent will not affect communications that are required to complete a service you have already engaged us to perform, or that we are legally required to send.
We do not sell, rent, or trade your personal information. We share information only in the following limited circumstances:
We may share information with trusted third-party service providers who assist us in operating the Site or conducting our business — for example, email delivery providers, scheduling tools, and website analytics services. These providers are permitted to use your information only as necessary to perform services on our behalf and are contractually required to maintain its confidentiality.
We may disclose information if we believe in good faith that such disclosure is required by applicable law, regulation, court order, or government request, or to protect the rights, property, or safety of Elite, our clients, or the public.
In the event of a merger, acquisition, reorganization, or sale of assets, personal information we hold may be transferred to the successor entity, subject to the same privacy protections described in this policy.
We may share your information for any other purpose with your explicit prior consent.
We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Specifically:
When information is no longer needed, we delete or anonymize it using commercially reasonable methods.
We implement administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encrypted communications (HTTPS/TLS), access controls, and regular security reviews.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. If you believe your information has been compromised, please contact us immediately at support@esm-omni.com.
This Site may use cookies and similar technologies (such as pixel tags and local storage) to improve functionality and analyze usage. Cookies are small data files stored on your device.
We do not use cookies for targeted advertising or cross-site behavioral tracking. Most web browsers allow you to control cookies through their settings. Disabling cookies may affect the functionality of certain features of this Site.
Depending on your location, you may have certain rights with respect to your personal information, including:
To exercise any of these rights, please contact us at support@esm-omni.com with the subject line "Privacy Request." We will respond within 30 days. We may need to verify your identity before processing your request.
If you are a resident of California, you may have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know, delete, and opt out of the sale of personal information. We do not sell personal information. For CCPA requests, please contact us at the address above.
This Site is not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly. If you believe we have inadvertently collected such information, please contact us.
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
Your continued use of the Site after any changes constitutes your acceptance of the updated policy.
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Retail Intelligence
Bentonville, Arkansas, USA
Email: support@esm-omni.com
Website: corporate.esm-omni.com
We take all privacy inquiries seriously and will respond within 30 business days.